Car Rental FAQ

How will I know which is the best Rental Car Company for me to use?

You can check some of these issues if they are important to you.

• Ask around and consider their customer service record.
• Consider their rental policies and qualifications, are they favorable to you or do they penalize you in some way.
• Do they offer a Premium Club that offers the services you need?
• Check to see if you belong to any groups that entitle you to a special deal with a particular Rental Car Company.
• Find out what partnerships they have that could save you money in other areas. Many Rental Car Companies have agreements with hotel chains, airlines, or credit card companies.
• See if they credit your frequent flyer or frequent guest programs with points.
• See if they carry the types of cars that you like to drive such as new, used, Ford, GM, and luxury or specialty vehicles.
• Check their locations. Do they have them where you travel? Do they have international locations? Are they mostly on or off-airport? Do they have 24-hour facilities, so they will always be there if your flight is late?
• What types of extra services do they offer? Could they deliver a car to you or do they offer a pick-up service? Do they have 24-hour emergency road service?
• Can they honor your special requests?
• Consider their rates and the availability of any coupons or discounts.

• Check for special deals with your memberships in associations or clubs.
• Memberships in Premium Clubs, loyalty or frequent flyer programs can offer discounts.
• Some credit cards have special discounts or upgrades with certain Rental Car Companies.
• Package discounts can be found when booking your rental car with certain airlines, hotels or attraction ticket packages.
• Discounts are often available for government, military or corporate employees. Some Rental Car Companies will even extend these discounts during leisure travel.
• Some special airport rates require you to present your arrival airline ticket. You may need to have arrived within 24 hours to get the special rate.